Franchise Email Marketing Estimates Winston Salem

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Running a successful franchise in multiple locations and optimizing each one for maximum engagement and recognition in their local markets is definitely one of the most difficult tasks for a business leaders. Yes, you should trust your franchisees to do a stellar job and manage their branches in an efficient and effective way, but only if you have done your part of the job beforehand.

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So, what is your job? As a franchisor, your job is to create a strong overarching marketing strategy that will help every branch maximize its marketing potential while ensuring brand consistency every step of the way. To that end, here are the most effective ways you can create a winning franchise marketing strategy.

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ou know there are "right" customers and "wrong" customers and while you may not (yet) know how to tell them apart before they become your customer, you know that the "wrong" customers deliver the least value and create the majority of problems in your business.

Who is a customer?

Customers (or clients), by the way, are not just the people who buy your products and services. They also include your employees, and if you're a franchisor, they include your franchisees.

Be careful of expert advice!

So I read a passage on a blog that provided "some helpful hints on how you can spot a great franchise marketing system" and the first hint was this:

Customers are brought in the doors. This is what every business boils down to in the end, whether or not the marketing system brings in the customers. After all, that is where you make your profits.

Taking the express train to bankruptcy

And I thought to myself: Or that is where you lose your profits, your money and ultimately your business!

It's not enough to drive customers through the doors of a franchise, or any business. You've got to drive the "right" customers through the doors! Most businesses, and most marketing systems, do not fulfill that objective. And that's one reason why franchises struggle and fail.

So don't be fooled into thinking that a good franchise is one where "the marketing system" drives customers to the door!

Happy franchisees make the most money

To wit: Some years ago the new CEO of a major retail franchisor asked me to help his franchisees attract more customers and ultimately generate higher revenues so that (a) the franchisees would earn (and keep) more money, and (b) the franchisees would pay higher royalties. Since the beginning of franchising, franchisors have known that franchisees who make and keep the most money are the happiest franchisees!

So I spent several weeks working with a few franchisees to find out more about their customers. Here's what we discovered:

 

  • It cost the "average" franchisee $100 to get a new customer to come through the door (that included marketing costs and the required fee for the franchise advertising fund).
  • The "average" customer spent about $10.
  • No one knew if the customer would return - ever.
  • If the customer did return - no one could predict when or how often.
  • The "average" franchisee did little to nothing to bring the customer back again repeatedly (and you may be surprised to find out why).

Busy, busy, busy going out of business!

 

So while it appeared "the marketing system" was doing its job, e.g. the franchisees were busy serving customers throughout the day, in reality "the marketing system" was slowly running the franchisees out of business (and perhaps into an early grave)!

That and the fact that the franchisees were so busy, busy, busy taking care of all the customers "the marketing system" provided that they had no time to do the things that would have insured getting the maximum benefit out of their customers, i.e. increasing sales, increasing frequency, building rapport with key customers, gathering referrals, etc.

Who caused that fire?

As one franchisee told me, "From the time I open the door in the morning until I close it at the end of a long day, I don't have time to do anything but put out fires."

Upon examination, most of the "fires" were caused by customers and employees. Occasionally, even though they didn't know it, the franchisee caused some of the fires!

Blame it on the franchisor, of course

You can be sure the franchisor got blamed for the majority of the challenges the franchisees faced. Frankly, I would take the side of the franchisees on that issue (though it does no good to blame anyone, but rather to accept responsibility). The franchisor could have done a better job sooner! In other words, the CEO that hired me had only recently arrived at the company. To his credit, he quickly assessed "the marketing system" and knew that it was broken. However, this company had been operating for many years prior to hiring this CEO. Where were the marketing folks all those years? Where was the company's leadership?

Why doesn't this system work?

So what was wrong with "the marketing system" at this company?

Simply, it was producing the "wrong" customers for the franchisees!

Even among customers there are stars

Through our continued research we further discovered that not all customers were created equal! Some spent more money than others and never, ever complained or started a "fire"! Of course, those were "the right" customers.

Problem was, "the marketing system" produced too few "right" customers.

Revealing more about "right" customers

Without giving away too much information (and revealing the company), here's more of what we discovered about the "right" retail customers for this franchise business. They:

 

  • spent about twice as much as the average customer
  • returned 3 to 4 times a week
  • owned a business, which existed within 3.5 miles of the franchise location
  • were males (64%) and females (36%)
  • had partners in their business (46%); most often, a spouse
  • were between the ages of 32 and 62

 

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Franchise Marketing Plan

There are many benefits to starting a franchise as opposed to your own independent business. Some of those benefits include the proven business model, name recognition, and training and support that you will get from the franchiser. Another big benefit is that the franchiser will likely handle most of the marketing efforts on your behalf, though they usually require their franchisees to pay a fee for those marketing campaigns.

Since a good, well-funded marketing campaign is a benefit you should enjoy when choosing a franchise over an independent small business, you should consider what kind of marketing plan the franchiser has if you are thinking about buying a franchise, in addition to all of the other important costs and benefits specific to the individual franchise, like training, profits, and management. If you are strongly considering a specific franchise, and they either do not have a marketing plan or you don't like or agree with their marketing plan, you may want to look elsewhere - lack of good marketing could be a deal breaker, since it can be vital to your success as a franchisee.

When you are examining the franchiser's marketing plan, pay attention to what it offers and how much it will cost you in fees to the franchiser. A good marketing plan should cover things like print advertisements, TV advertisements, and direct mail to current and possible customers. Look for marketing in areas that you think will reach your target customers, and as many of them as possible, not just a few people. Make sure that you feel comfortable that the marketing plan the franchiser offers will be effective in helping you draw in customers, because it can strongly affect your chances of success as a franchisee, and, if you are paying fees to support this marketing plan, you want to make sure that it is better than you could do if you were paying for and managing your own marketing outreach.

Finally, you should find out if the franchiser is proactive and open to new ideas from franchisees in terms of marketing efforts. If you are completely happy with the plan the franchiser has set forth for marketing, this may not seem necessary, but a good franchiser should always be open to new ideas for future marketing, when things may change and there may be better ways to reach customers in the future, rather than recycling stale marketing plans 10 years from now.

The marketing plan of a franchiser is not always the most obvious place to look for problems when you are picking a franchise. However, you should place as much importance on examining a franchisor's marketing plan, and attitude towards marketing in general, as on things like profits and costs. Good or bad marketing can make or break you as a franchisee, and a franchiser who is responsive to your needs and suggestions with regards to marketing will be much more pleasant to work with and will be more likely to create more success for both of you.

 

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Businesses are realizing that they require a marketing agency that takes a holistic approach to their online web presence and digital marketing strategy.

Contact us today to learn more about Marketing your Franchise Business.


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Franchise Email Marketing Estimates Winston Salem

Franchise Email Marketing Estimates Winston Salem